Billing

Refund & Cancellation Policy

This policy explains Tropsi subscription cancellations, trial periods, failed payments and refund requests.

Company detailsTropsi is a trading name of Avanza Technologies Ltd.Company number: 17202889Registered office: Avanza Technologies Ltd, 124 City Road, London, EC1V 2NXRegistered in England and Wales.Email: hello@tropsi.co.uk

1. Free trial

Where a 30-day free trial is offered, traders can cancel during the trial to avoid being charged after the trial ends, unless otherwise agreed in writing.

2. Annual subscriptions

Tropsi subscriptions are normally billed yearly. The price, renewal date and any trial details will be shown before payment or confirmed in writing.

3. Cancelling a subscription

Traders can request cancellation by contacting Tropsi or using the Stripe customer portal where available. Cancellation normally stops future renewal charges rather than automatically refunding time already used.

4. Refund requests

Refund requests will be reviewed case by case. We may consider refunds for duplicate payments, payment mistakes or where required by law.

5. Failed payments and suspension

If payment fails or becomes overdue, Tropsi may show payment prompts, restrict access or suspend the trade website until the issue is resolved.

6. Contact

For cancellation or refund questions, email hello@tropsi.co.uk.